June 27, 2011 by I had a customer email me to show me a very weird issue. When a user of a mac replied to one of there messages, the email came through showing the display name as a previous user of that mac. Homer Simpson (as you can see in the example to the right, even emails received by the user showed the wrong name) Of course Mr Burns wanted this corrected. The issue did not occur in Outlook for PC or using OWA / iPhone ActiveSync. It was definatley an issue caused by the Mac. I checked everywhere i could to find a setting – but couldnt find one within Outlook.
The only thing i could find referencing Homer Simpson was the reigstration info of Office. So we followed this article – Unfortunatley this did not help, and actually left Excel a little unstable but that was easily fixed with a few restarts. We then resolved to research the issue for a few days and come back to it. A second conversation started up when i questioned if the same thing happend on a secondary account that Mr Burns had setup in Outlook. Again i hit google, this time i turned up this page.
The very bottom comment solves the problem. So thank you very much PSnell – i once again have a happy mac user. (And we all want to keep Mr Burns happy right?) EDIT – It seems that after posting this, erm, post, that the office mac site has gone down. I don’t know if that is permanent or just a glitch, but having just posted a link to the solution was obvioulsy not my smartest move. Thanks to Adrian for pointing this out to me, i found the post in google’s cache, so i did a quick screen shot of the solution entry. I’m still having this problem after trying the above.
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An email sent to/from someone else (different email address from mine) is showing up as having been sent to/from me so if I sent them an email you see my name in both the To and From fields – as if I had sent it to myself. When I hover over my name in the To field it shows the other person’s email address but still my name and if I open that person’s contact it shows their name properly. I’ve deleted all contacts on my Mac Address Book as well as Outlook where that person’s email address shows up and restarted my Mac but the issue is still there.
Also – at one point I had added this person’s Outlook calendar to my view under delegated administration but I cleared all that out and I have no delegates anymore – issue persists. I don’t know what else to try:( Thanks for all your help! Hi everyone, Super thanks to OP Robert for the find and the quick-fix, this was so helpful! Something I discovered as part of this was that Outlook 2011 for Mac appeared to be using the Account Description field (as opposed to Full Name field) in my Account settings to set up and edit my signatures.
![Outlook For Mac Show Cache Address Outlook For Mac Show Cache Address](http://cdn.osxdaily.com/wp-content/uploads/2016/03/go-to-outlook-temp-folder-mac.jpg)
So for example, if you had multiple users that had put “Work Email” under their Account Description field, when they would go to edit and assign a Signature, their own identity was not showing up under “Default Signatures” and instead they would see a “Work Email” name. I can’t say what will work in anyone else’s environment, but so far in ours having users put their first and last name in both the “Account Description” and “Full Name” fields (under TOOLS Accounts) has been successful in keeping this problem from re-occurring. Before this change I could “cause” the incorrect email assignments to happen to my own Contact information by just trying to add a default Signature. Hope this helps someone, cheers! Dangit, as promising of a solution this looked, it hasn’t dealt with the issue.
In my case, its a distribution list which name isn’t showing correctly. It does not only show up on a single Mac Outlook 2011 client, but on all Mac clients. I’ve verified in Exchange that the display name is correct.
To delete an email address from the autocomplete list that appears when you start typing in an address field in Outlook for Mac, follow the steps below. For addresses that appear only in the autocomplete list (and not in your Outlook for Mac address book).
I’ve forced the update on the GAL. I’ve verified it also in Active Directory. Verified that the name is correct and showing up on Windows Outlook clients (not using cached mode). I’ve also tried:.
On the Mac client’s tried I’ve adding the Directory Service Account, although it may not be necessary. Renaming the registered account name in Office (Open Word-New Document-Preferences-User Information. Change First & Last Name). This may be related to other posts saying that your User account “Me” is what is storing the information, so changing this forces the update. Some have said to delete the /Library/Caches/Outlook/(identity name)/# folder, but for some reason, this folder does not exist on the my test Mac (10.7.5). Tried searching for the mis-named contact on Spotlight, but it was not showing up either.
What eventually worked, was deleting the Users/usracct/Documents/Microsoft user Data/Office 2011 identities/Main Identity/ folder. Deleted the account, restarted the computer, launched OL2011, recreate the Exchange account, and tada updated. It may have been one of those or a combination of all the stuff I tried above, but now to do this on an business/enterprise level would be quite a trick:-/.
When I’m typing an address in the To field, Outlook doesn’t offer some of the addresses of my contacts. How can I enable autocomplete for all my contacts? Completing addresses when addressing an email works a bit different as Outlook doesn’t have an AutoComplete feature but has an AutoSuggest feature and a Check Names feature instead. Differences The subtle difference between the two is that the AutoSuggest feature doesn’t have a direct relation to your Contacts folder or other address lists configured in your Address Book. Instead, AutoSuggest uses a cache which contains a list of addresses that you’ve previously used.
For more about cleaning up your AutoSuggest cache list, see. Outlook also has another feature which is similar to AutoComplete; Check Names.
Check Names can work interactively and by default also works as a background process. Check Names – Interactive To use Check Names interactively, you type part of the name or address and then press the Check Names button on the Toolbar or Ribbon or press its keyboard shortcut (for most localized versions this is CTRL+K). This will search in your Address Book for that part of the name.
If only a single address is resolved, it will directly show this in the To-field (or CC or BCC field). If multiple addresses are found, then it will prompt you with a dialog to select the correct address from. Check Names – Background process When you only type part of a name or address and then switch to the message body, Check Names will perform a background search in your Address Book. If only a single address is resolved, it will autocomplete the address for you. If multiple addresses are found, it will underline the address with a red scribble line. When you press the Send button while an address is not fully resolved, you’ll get prompted to select the correct address.
To turn of this background feature of Check Names go to; Tools- Options- E-mail Options- Advanced E-mail Options- disable option: Automatic name checking Last modified: September 30, 2011.