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The following table lists the supported Lightweight Directory Access Protocol (LDAP) software products for WHD. SolarWinds Network Configuration Monitor (NCM) SolarWinds Network Performance Monitor (NPM) To minimize port conflicts, install Web Help Desk and Dameware on separate servers. The following table lists the SolarWinds products that integrate with WHD. SolarWinds product integration requirements The following table lists the supported web servers for Web Help Desk. Microsoft System Center Configuration Manager SolarWinds Server and Application Monitor (SAM) SolarWinds Network Performance Manager (NPM) SolarWinds Network Configuration Manager (NCM) The following table lists the supported discovery connectors used in WHD for asset discovery.
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See the Oracle website to download the latest JDBC driver. If you are migrating from an external JVM to the embedded JVM included with Web Help Desk and you are using a MySQL database, ensure that the new embedded Java directory on your Web Help Desk server includes the Oracle Java Database Connectivity (JDBC) driver. If you are running an external Oracle JVM, WHD preserves your Java settings during the installation procedure and continues to use the external Oracle JVM. WHD for macOS includes an embedded Java Virtual Machine (JVM).
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Oracle Java Database Connectivity (JDBC) driver requirements See Database datatypes for information about mapping information types across other databases types. You can also use an external PostgreSQL 9.2 or PostgreSQL 9.3 database with Web Help Desk 12.6 and later. Web Help Desk supports SQL Server 2008, SQL Server 2014, and MySQL 5.7 as external databases. The following table lists the minimum hardware requirements for a database server running a Microsoft SQL Server or MySQL database with WHD Componentģ GB with 1 GB additional RAM for every additional 10 techs Databaseįor optimal external database performance, run WHD and a supported external database on separate servers. The following table lists the supported databases for WHD. Web Help Desk uses an embedded PostgreSQL database as its standard database.
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3GB RAM for 20 tech sessions plus 1GB RAM for each additional 10 tech sessionsĬalculate the amount of memory required for your JVM and increase the allocation as required.If your deployment will support more than 20 tech sessions, SolarWinds recommends installing Web Help Desk on a system running: To adjust the maximum memory setting, edit the MAXIMUM_MEMORY option in the WebHelpDesk/conf/whd.conf file. This configuration supports 10 - 20 tech sessions with no onboard memory issues. 4GB RAM (up to 3.7GB for the tech sessions, JVM support, operating system, and any additional services you need to run on the system).If your deployment will support 20 tech sessions or fewer, you can run Web Help Desk on a system with: Use the following sections to determine the requirements for your Web Help Desk deployment size. This setting forces Internet Explorer to emulate version 7, which is not supported. Typeĭo not enable Enterprise Mode on Internet Explorer. Platformīecause of frequent Google Chrome and Mozilla Firefox updates, check the SolarWinds Support website for the latest information about compatibility issues between these web browsers. See Tomcat web applications fail after upgrading to macOS 10.13.x (High Sierra) for a workaround.ĭeprecation notice: Although you can install WHD on systems running Windows Server 20 R2 (64-bit), these version are deprecated and will not be supported on future WHD releases. If you installed macOS 10.3.x (High Sierra) on your WHD server, some Tomcat web applications will fail when you start Web Help Desk after the installation. Open Java Development Kit 11 (OpenJDK 11)
Hardware Componentģ GB (more than 20 technicians) plus 1 GB for every 10 additional technicians
Listed below are the hardware and software requirements for a WHD deployment.